Table of ContentsIntroductionBusiness ContextOverview of the Need for a Quality Management SystemIntroductionQuality management is important in all businesses and is critical for small businesses. There are four main reasons to explain this (Linton, 2018). First, it is meeting customer expectations. Without the customer, the company has no reason to exist. They usually provide specifications for the desired product and the supplier must meet or exceed those specifications. Second, manage a reputation. Quality determines how the supplier is perceived in the industry. This is how they get repeat business and keep the company in business. Third, meet industry standards. Say no to plagiarism. Get a tailor-made essay on "Why Violent Video Games Shouldn't Be Banned"? Get an original essay Compliance with industry-established standards ensures that quality is maintained. This is critical when standards are put in place because failure can result in injury or, worse, death. Therefore, these standards are formulated due to past mistakes and potentially save lives. Finally, cost management. Rework and scrap cost companies money. Quality management ensures that non-conforming goods or services are minimized, if not eliminated entirely. For this research paper I have chosen to discuss the implementation of the Quality Management System (QMS), specifically the use of the SIPOC diagram, by CMN, a manufacturer of precision components for the aerospace industry. The SIPOC diagram is an integral part of a Six Sigma define, measure, analyze, improve and control (DMAIC) tool. The diagram is completed during the Define or Measure phase which will help answer the following questions (SIPOC): When does the process begin and end: What is the SCOPE? Who is affected by my project – suppliers and customers: Who are the STAKEHOLDERS? What are the inputs, outputs and key stages of the process: what could we MEASURE? What is this project working on: how can we COMMUNICATE about the project? Business contextCMN is a small family-run business manufacturing for the defense aerospace industry. They have been in business for 30 years and are located in Southern California. They have an annual revenue of $10 million with a growth rate of 7% year over year for the past ten years. They offer the following services: Product engineering and design Prototypes and production machine parts Inspection, machining and assembly equipment and tools Precision mechanical assemblies Their current clients include Lockheed Martin, Rockwell Collins and NASA. Their staff regularly receives the training necessary to effectively use the specialized equipment they use to produce their products. In addition, they also produce small arms parts for the US military and custom machined parts for motorcycles. CMN currently has a QMS plan to address quality standards and procedures. With the increasing use of Six Sigma for process improvement, the aerospace industry, as a whole, has become more rigorous in ensuring that manufactured parts meet or exceed specifications 99% of the time. CMN also complies with ISO 9001 due to the nature of the aerospace parts it produces. This standard is intended for use by organizations that design, develop, or provide aviation, space, and defense products and services; and by organizations that provide post-delivery activities, including the provision of maintenance, spare parts or materials for their products and services. Overview of.