“Each unaddressed conflict wastes about eight hours of company time on gossip and other unproductive activities, says Joseph Grenny, co-founder of VitalSmarts, an organizational development and training firm in Provo, Utah” (Lytle, 2015). Conflict is never an ideal or easy situation to deal with. Some people avoid it altogether. Whether an individual likes conflict or not, it often occurs regularly in the workplace. This article will discuss one such conflict that occurred in the workplace, how it was handled, and what could have been done differently. Say no to plagiarism. Get a tailor-made essay on "Why Violent Video Games Shouldn't Be Banned"? Get an Original Essay Sometimes in the workplace, people don't like to show off their job duties to others. This is sometimes referred to as territorial or ensuring job security. This causes problems, however, when a particular employee is sick and no one else knows how to complete a particular function vital to operations. ABC Company, as this particular company will be called in this document, runs operations at a very rapid pace. At one point, an employee who had been with the company for a few years didn't like training other employees in her job duties, as she was the only person performing these duties on a weekly basis this time last year. Other employees had asked her several times how she made the weekly deposit, to which she responded that no one else needed to know other than her and management. One day he had an accident and had to be out of work for a couple of days. weeks. No one was able to intervene promptly and take over. This created a conflict as everyone blamed someone else for operations not running well without her. Rumors spread and alliances formed. The work was not completed as efficiently as it should have been because, instead of resolving the conflict, most of the employees and management wanted to blame each other. I can't say I chose anyone's side in the conflict. I was disappointed to see the consequences of something that should have been avoided altogether if management had stepped in to ensure all employees were cross-trained in other employees' jobs. The underlying problem was clearly a lack of preparation and planning, as well as a lack of quick response to slow operations and employee conflicts. Ultimately, the management team stepped in to fill the gap in undone tasks and trained the employee's replacement. take over while he was on vacation. Operations resumed, but nothing was as before. The allegations that occurred and the ensuing hostility made it more difficult to work for this particular company. Employees were never equal to each other. The main response used in this situation was initially avoidance and then denial. Principled negotiation was not used in this conflict, but it would have been more effective and efficient in resolving the issues at hand. If Principled Negotiation had been used, all the emotions of individuals would not have complicated the matter further. The initial emotions or feelings of the individual who did not want to share his duties with others would not have been so important as to stop operations altogether in his absence. Please note: this is just an example. Get a customized document from our expert writers now. Get a Custom Essay The BATNA would have been for all employees to receive.