Should listen to Geoffrey's concerns with full receptivity (Attunement) and understand his feelings, thoughts and intentions. She should feel with Geoffrey and perceive his non-verbal emotional signals. 384. Eileen might also suggest that Geoffrey seek personal development coaching in which senior managers assist him in improving performance by modeling attitudes and behaviors and focusing on developing personal skills. 14. Alternative interpretation of the scenario: Eileen, who is an instructor in an interpersonal skills seminar, has a manager named Geoffrey as a participant, who bothers her. Eileen believes Geoffrey is technically competent but incapable of keeping his team together for more than three months. Sometimes she notices him taking out a newspaper and reading while she talks and other times he relaxes in his chair looking bored.