Studies highlight that there has been an increase in the consumption of services offered by logistics service providers in supply chains. A logistics service provider is used synonymously to refer to couriers, shipping and transportation companies, as well as third-party logistics providers and logistics service companies. Logistics service providers are significant players in the supply chain as they handle substantial shares of their customers' businesses. Logistics service providers provide their customers with traditional logistics services such as transportation and warehousing and additional services such as order administration and tracking services. Logistics performance in the supply chain, such as lead time, flexibility and on-time delivery, should be a shared responsibility as it is created by customers, suppliers and logistics service providers. The increasing competitiveness of the business environment requires logistics service providers to develop expertise in analyzing and reporting performance data to ensure success with their customers....