This document defines emotional quotient (EQ) and emotional intelligence (EI) and distinguishes between the two terms often used interchangeably in documents as synonyms for emotional intelligence . Companies benefited greatly when employees utilized soft skills such as emotional intelligence, displayed a positive disposition, and were able to work in healthier and more productive work environments. These skills were developed through self-awareness, self-management, social awareness and management of social relationships. The four elements were described in the competency-based model of Daniel Goleman and Richard Boyatzis. Not all employees demonstrated the same level or maturity of emotional intelligence. Identification, development and implementation of EQ skill set were required from employees for higher productivity and overall benefits to the organization such as harmony in the work environment with higher productivity and better teamwork due of the best problem solving skills developed by EI. Intelligence Emotional intelligence (EI) was conceived in 1983, when Howard Gardner, a Harvard psychologist, published a new theory that debunked the conventional theory of IQ as too narrow to describe human intelligence. His recognition that successes in life depended on many intelligence criteria and expanded the two academic intelligence categories of IQ (verbal and mathematical/logical) on a broader basis to include visual/spatial, kinesthetic, and artistic. He then added the final two personal varieties which became the new innovative concept of emotional intelligence (EI): intrapersonal and interpersonal intelligence (Guss, 2005). People with intrapersonal intelligence know themselves, the emotional intelligence of the card. Retrieved from http://www.eqi.org/contact.htmKnowledge@Wharton. (2007, April 18). Managing emotions in the workplace: Do positive and negative attitudes drive performance?. Retrieved from http://knowledge.wharton.upenn.edu/article/managing-emotions-in-the-workplace-do-positive-and-negative-attitudes-drive-performance/Neal, B. (2013, May 15) . Handle difficult situations with emotional intelligence. Retrieved from www.astd.orgNowack, K. (n.d.). Emotional intelligence: defining and understanding fashion. T&D Journal, retrieved from http://www.ASTD.orgRichardson, D. (2013). A simple guide to help you achieve a more effective style. Retrieved from http://eqi.org/eidefs.htmSegal, J. & Smith, M. (2013, March). Emotional Intelligence (EI): Five key skills to increase emotional intelligence. Retrieved from http://www.helpguide.org/metnal/eq5