His response was “Ouu, it's hard, there's a lot of things” (Christman), but he went on to say “ Workflow, planning, quality control and pricing fair". (Christ). Again, a killer answer to my question, but I feel like his answer was very vague. I feel like more should have been said about how someone might run a store and retain paying customers, such a vast impact on running a store. My opinion on the matter is that I would manage my shop in a strict but also relaxed way, meaning that I would enforce the rules of the shop, but in a friendly way, so that my employees can enjoy their working environment and do not feel stressed or overworked. I would like my technicians to keep in mind that they work for a company, so they need to be professional, but I don't want their work environment to be devoid of character. I want technicians to be able to enjoy their work and feel comfortable communicating their problems or concerns to management. To retain customers, I would give some type of reward to those who are loyal, like giving a free oil change or a state inspection or something like that. Additionally, I would promote our Deals of the Week or other promotions by sending emails to customers who have signed up and continued to have their car repaired by our company. All in all, there is nothing easy about running a shop and there are so many characters that come into play, but it can be done! Receiving advice from managers and people who already have experience in the sector can make someone think about how to manage their own shop. After asking these two questions to my managers, some ideas came to me. I plan to open my own store one day and now that I have better outside opinions on management characteristics, running a store, and customer loyalty, I'm just another step closer to achieving my goals.