Magrec, Inc. Case Study1. I would let a day pass and then request another meeting with Dinah indicating a sincere desire to work on the issue and the need to reach an understanding and agreement on how to work together and with the team moving forward. In that meeting, I would begin by thanking Dinah for bringing the Partco issue to my attention. I would like to convey to Dinah that I respect her strong feelings and beliefs behind her actions regarding the Partco matter, but indicate that if she had such a strong feeling about the action step I planned to take, she should speak to me again or with another manager within our company instead of contacting the customer directly. He should know that by directly approaching the customer with the issue in the way he caused a ripple effect on the customer base and as a result, the company suffered great financial difficulties. I would suggest to you that we could have addressed the matter with Partco in a way that would have made them aware of our mistake, offered compensation, and still kept our relationship with Partco intact without impacting the existing customer base. After making sure I communicated that I disagreed with her actions, the effect they had on the company, and moving forward I would appreciate us discussing the disagreeing opinions before she took action as she did with the Partco issue, I would like to reassure Dinah that she is a valuable asset to the company and that her performance and results p...