Institutionalization is an important part of any organizational development change process because it implies that there is commitment, acceptance and assimilation of changes. Once organizational changes have been designed and implemented, employees will need to adapt to those changes and develop new patterns and habits. At this point, an organization hopefully reaches a new set of equilibrium and relative stability. During the institutionalization phase of a change process, employees begin to see change not as something new but as a normal and integral part of the organization's processes, systems and structures. John Kotter's institutionalization theory states that change can only be considered successful when it becomes the new "way we do things around here" (Kotter, 1995 When experiencing change and transitions, it has been suggested that employees will tend to go through a predictable sequence of stages similar to those outlined by Elizabeth Kubler-Ross in her work on grief. Kubler-Ross's model was based on the theory that people will work through problems until they finally accept a change Kubler-Ross model people become more comfortable and accept a change, internalize it and move forward (Kubler-Ross, 1969), many factors played a key role in the success of their ability to institutionalize changes in some of these factors and their impact on HP's institutionalization process: Congruence: according to Cummings, congruence is "the degree to which an intervention is perceived as being in harmony with the philosophy, strategy and management structure of the organization" (Cummings & Worley, 2009, p. 204). A......middle of the sheet......ek, 3640, 76-84. Retrieved from EBSCOhostCummings, T. G., & Worley, C. G. (2009). Organizational development and change (9th ed.). Mason, OH: South-Western Cengage Learning. Harvard Business Review of Change. (1998). Boston, MA: Harvard Business School Publishing. Jacobs, R. L. (2002). Institutionalize organizational change through cascading training. Journal of European Industrial Training, 26(2). doi: 10.1108/03090590210422058 Kotter, J. P. (1995). The New Rules: How to Succeed in Today's Post-Corporate World. New York, NY: Free Press. Kubler-Ross, E. (1969). On death and dying. New York, NY: Macmillan.Lawrence, T.B., Winn, M.I., & Jennings, P. (2001). The temporal dynamics of institutionalization. Academy of Management Review, 26(4), 624-644. Retrieved from EBSCOhostNee, E. (1999). Because I broke up HP. Fortune, 139(6), 167-169. Retrieved from EBSCOhost