Organizational Ethics Troubleshooting Paper IntroductionFor this paper Washington Mutual was selected to show how ethical decision making can be accomplished. When it comes to business ethics in the workplace, Washington Mutual has designed what can be considered a well-balanced workplace with behaviors that align with its moral values ​​and business ethics. Business ethics is sometimes described as conflict resolution where one option may seem like the correct choice. There are many different ethical dilemmas that managers and leaders face every day that are extremely complex and have no clear choices or guidelines to help them make choices for resolution. There are times when an employee must decide whether or not to cheat, lie, steal or break the contract. These ethical decisions are real-life situations that we are forced to make on a daily basis. This is why it is ultimately important for all employees to know the six steps to ethical decision making used by the company. The issue selected for the paper is a case in which an employee failed to provide their current or prospective customers with accurate information when opening accounts or requesting new services from Washington Mutual. When a person is in the workplace, proper business ethics are used on a daily basis. An employee can make ethical decisions by applying their critical thinking skills to the situation and can ensure that the decision they make is the right decision. Decision making can be very tiring, but with the right procedures you can become a better decision maker. This paper will review the six stages of ethical decision making which are problem clarification, stakeholder analysis, values ​​identification, problem solving, goal addressing and resolution. implementation and how they relate to the above issue where an employee has not provided their current or prospective customers with accurate information when opening accounts or requesting new services from Washington Mutual. This document will look at how each step relates to the business and issue you select. Problem Clarification Problem clarification is an important part of the ethical decision making process for Washington Mutual. The reason why it is very important for the company is because this process makes the company stop and think about the customers, the employees and the decisions they are making. It also pushes them to look at these decisions and analyze them to see if they are ethical. Employees working at or with Washington Mutual sometimes fail to provide their customers with the most accurate information due to constraints and trying to meet their quotas.