Operations and Ethics ManagerWith the passage of time we see how the environment of organizations has changed, competition is becoming more fierce, managers are more trained and technology facilitates the work is reduced. Nowadays an organization that wants to be successful must focus on an Operations Manager; since it is essential to achieve certain objectives. The operational function must be related to the production of services and goods. Both goods and services derive from transformation processes of external and internal analysis. External analysis highlights competition, economics, customers, decision making and even technology. Communication is another aspect that the manager must be trained to achieve his goals in terms of service and decision making. “Achieving good communication and high confidence are challenges that exist in all attempts to support strategic decision making, whether or not using formal models” (Akkermans & Bertrand, 1997). In the internal analysis, culture and organizational characteristics are available. To define the objectives, available resources are also taken into consideration. “It is not only necessary to think at the commodity level, but also at the information level” (Schemenner, 1998). The operations manager distinguishes himself by making decisions in terms of efficiency and effectiveness. Every operations manager must possess ethics, knowledge and skills to perform their profession responsibly and successfully. Your professional ethics must be present in organizational development, research, analysis, planning, operation and control to improve the company's operations and materials system. Nowadays, companies have created greater awareness about ethical aspects. Insight that companies are further recognizing their ethical obligations, beyond literal compliance with the law, is provided by surveys conducted by company executives and administrative activities within companies (Di Lorenzo, 2007). service center, where I work, is about effectiveness in making ethical decisions when developing a strategy. This way the company will ensure its survival and prosperity. For example when using strategies to attack the weak points of the competition. We know that today the world of communication has become stronger every day.