Human Resource ProblemObject To analyze ways to improve the listening skills of newly hired employees thereby eliminating the problems of poor performance and misunderstandings caused by them. A recent review of the drilling and engineering department showed that for the past six months the department's performance had deteriorated. Before, the department was one of the best. Six months ago several people left the department due to personal problems. That period was very tough for the company. The entire department was actively involved in the new project. Unexpected employee vacations and an urgent need for workers forced managers to hire new workers in a very short period of time without a substantial review. The new employees had good resumes and seemed enthusiastic about the work. It was expected that as new employees initially adapted to the work environment, the department's performance would decline. But time passed and the performance didn't seem to improve. Senior managers began to worry about the issue. If the department's performance did not increase, the company could face major problems with the project and lose a lot of profits. As a human resources manager I decide to examine the problem in detail. I spoke to the department heads. They told me about a problem with new employees; they have acquired all the necessary skills, they are diligent, always punctual but there seems to be misunderstandings between them and their supervisors. Employees usually do not comply with the task assigned to them, they misunderstand the task and then the supervisors have to explain to them again what they want and from the second or maybe even the third time the employees succeed. Due to misunderstanding the work process slows down and therefore performance deteriorates. “They really don't listen” – concluded the director. That last sentence caught my attention. I needed to understand the reason for the misunderstanding and the reason was that the employees lacked listening skills. Most of them were fresh graduates and had no work experience, they tended to do everything as they were taught in school and did not listen to their supervisors. To begin with, I would like to know the level of listening skills of the employees. To do this you will need to conduct listening tests to see how carefully they are listening. Then, when the situation is clear, to effectively eliminate the problem with listening we should take a series of steps.