1Workplace ObservationMGT Organizational Theory and Behavior2Introduction to Organizational Behavior: Organizations are collections of interacting and interconnected human and non-human resources working toward a common goal or set of goals in the framework of structured relationships. Simply put, an organization that works together to achieve a common purpose. According to W. Jack Duncan, “Organizational behavior is an interdisciplinary field that draws liberally from a number of behavioral sciences, including anthropology, psychology, sociology, and many others.” others. The unique mission of organizational behavior is to apply behavioral science concepts to pressing management problems and, more generally, to administrative theory and practice.” Organizational behavior can also be defined as: “Actions and attitudes of individuals and groups toward each other and toward the organization as a whole, and its effect on the functioning and performance of the organization." (Reference: businessdirectory.com) My personal interpretation of organizational behavior: To simplify the concept, organizational behavior can be considered as the study of human behavior in organizations. Today's modern workplaces are characterized by factors such as ethical behavior, globalization, use of technology, diversity, high performance, work-life balance and so on. Organizational behavior as a separate subject of study is important because it helps us understand the challenges of the dynamic environment faced by people and organizations .Under such conditions, people in an organization must continuously change, learn and develop in pursuit of high performance and promising future. Organizational Climate at Genpact: Genpact manages business processes for companies around the world. Genpact has been at the forefront of client relationships since its inception in 1997, serving industrial and financial services clients. In the area of ​​customer relations, Genpact offers end-to-end customer service solutions, from the development of new business applications to high-end solutions. analytics, including both voice and non-voice based processes [email, letters, fax]. The process I work for is that of Private Label Credit Cards. It is a customer service unit. It is a UK-based process. My profile includes extensive customer account management, query management services, and online service support designed specifically for different types of credit cards and store cards. Must respond to customer inquiries as well as process and update account information for a full range of customer inquiries received via inbound customer calls.