This document aims to define operations management and analyze an ethical decision made by operations managers in the workplace or in a known organization. Production and operations management (POM) is about transforming production and operational inputs into outputs that, when distributed, meet customer needs. The process is often referred to as the conversion process. There are several methods to manage the conversion or production process: Job, Batch, Stream and Group. The POM incorporates many interdependent tasks, but which can be grouped under five main headings: Product, Plant, Processes, Programs and People. The field gets its definition and scope from its view of an organization as a system. The effectiveness of the system is determined by the success with which the various subsystems and components interact with each other and with the environment in which the organization operates. At the heart of successful management is the ability to draw on the resources of many disciplines and integrate relevant principles and background information to define and analyze a problem. Once defined, the manager must identify possible alternative solutions, evaluate them in terms of the organization's broader goals and values, implement the seemingly dominant solution, and finally evaluate the actual consequences of the solution for the organization's effectiveness. The operations management deals with topics such as supply chain management, p...... middle of paper...... the office knows this and we had to keep the investigation confidential as well. But, in general terms, it was our duty and obligation to follow the rules of the organization we swore to uphold. The internal investigation was subsequently launched; we remained distant from it in terms of outcomes and enforcement activities, but continued to work on both the original case and others. Some people felt guilty because they knew each other. Others felt that what happened was not right or fair. As you can see, efficiency and effectiveness have been brought together in this case where various subsystems have interacted within the organization's operations.